Frequently Asked Questions
Everything you need to know about high-performance cycling gear and your order.
How do I determine the correct size for my cycling kit?
Our apparel is designed for a performance 'pro-fit'. We recommend consulting our detailed Size Guide on each product page and measuring your chest and waist for the most accurate fit. If you prefer a looser fit, consider sizing up.
When will my order be shipped?
All orders are processed within 1-2 business days. Once your gear is on its way, you will receive a confirmation email with a tracking number so you can follow your delivery to your doorstep.
What is your return policy for NeoPro gear?
We offer a 30-day return window for all items in original, unworn condition with tags attached. Please note that for hygiene reasons, bib shorts must be tried on over clean underwear.
Do you offer international shipping?
Yes, NeoPro ships to cyclists worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location and selected shipping method.
How should I care for my cycling jerseys and bibs?
To maintain the technical integrity of the fabrics, we recommend machine washing in cold water on a gentle cycle using a mesh laundry bag. Always hang to dry and avoid using fabric softeners or bleach.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.